28 Willow Yard, London +44 (0)20 7946 0381 studio@stillhaven.example Mon–Fri, 9am–6pmClient notes

Your questions

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Practical details

Before we begin

How do we start a project?+

Send a short description of your space, location and goals. We arrange an initial conversation, then prepare a written scope and fee proposal before you decide whether to commission us.

What budget should I allow?+

Budgets vary with the size, condition and scope of a space. We separate professional fees, construction, furniture and contingency so you can see the whole picture. A consultation is useful before setting a final budget.

How long does the design take?+

A single-room design usually needs six to eight weeks after the survey. Whole-home work and planning applications take longer. We agree a realistic programme and decision dates at the outset.

Can you work with furniture I already own?+

Yes. We record the pieces you want to keep and incorporate them into the layout and palette. Reusing well-made furniture often makes a room more personal and reduces unnecessary replacement.

Do you offer remote consultations?+

We offer video consultations for concept advice and design review. A complete construction package normally requires a measured survey and local site coordination, which we discuss before accepting the commission.

Do you order furniture or take payment online?+

This template demonstrates a design enquiry workflow. It does not take payments or place orders. For a commissioned project, procurement responsibilities and payment terms are agreed in a separate written appointment.

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